Website and E-Commerce Services Delivery Policy
1. Delivery Times
Bronze Plan:
Deadline: Up to 12 business days
Conditions: Delivery made after payment of the membership and activation fee, and regularization of the service provision contract between Grupo Orion ITAO and the customer.
Gold and Platinum Plan (E-commerce Website):
Deadline: Up to 21 business days
Conditions: Delivery made after payment of the membership and activation fee, and regularization of the service provision contract between Grupo Orion ITAO and the customer.
Diamond Plan (E-commerce Website):
Deadline: Up to 30 business days
Conditions: Delivery made after payment of the membership and activation fee, and regularization of the service provision contract between Grupo Orion ITAO and the customer.
2. Shipping Methods and Shipping Costs
All our website development and e-commerce services are delivered digitally, with no shipping costs. Access to the website will be provided directly to the client via secure links and appropriate login credentials.
3. Exchange and Return Policies
Our commitment is to ensure the complete satisfaction of our customers. In case of dissatisfaction with the service provided, the customer has the right to request revisions or adjustments within 30 days after delivery of the website. Exchanges or full returns will be evaluated on a case-by-case basis, in accordance with the terms established in the service provision contract.
4. Delivery Policy Updates
The delivery policy will be updated whenever there are changes to internal procedures or standards, or when external circumstances affect our logistics services. We recommend that customers regularly consult this policy to stay informed of possible changes.
5. Additional Information
Visibility: The delivery policy is available in the footer of our website and in the Terms and Conditions section, ensuring easy access and visibility for all our customers.
Organization: Shipping details are organized into charts or headings, creating a clear and objective document.
Publishing Methods: Detailed descriptions of the deadlines and procedures for each service plan are available.
Changes to Services: Any changes to services will be highlighted to keep customers informed.
Communication: We will proactively inform customers about disruptions or changes to shipping times.
For more information or additional clarification, please contact our support team.
Yours sincerely,
Administrative and Customer Relations Team Grupo Orion ITAO